Terms, Conditions & Privacy Policy

Booking

Sylvia’s Kitchen is a busy place, Liz designs and creates all the wedding cakes herself.  Due to the individuality and attention paid to detail, it is normally only possible to create a maximum of two cakes in any week .  Therefore the more notice you can give for your wedding date the better, so please try and book in as early as possible to avoid disappointment.

Your Cake Consultation

Your consultation with Liz Chatfield is complimentary at the Sylvia’s Kitchen premises where the booking fee of £100.00 has already been received.  If a booking fee has not already been received, a charge of £20.00 is applied to consultations, which is then deducted from the booking fee paid, should you decide to go ahead and book in.  At your consultation you will have the opportunity to sample various cake flavours and go through  design ideas with Liz.  You are encouraged to please bring along any pictures, fabrics, flowers, lace or anything else from your event portfolio that you believe will assist Liz in designing your cake.  The more information you can provide, the easier it will be to meet and hopefully surpass your expectations.

A charge will apply to any consultations requested at the client’s home.  If you are unable to visit Liz but would like a sample box sent out to you, a charge of £15.00 will be applied, which is then deducted should you decide to proceed with the booking.

Following your consultation, you will receive a Booking Form detailing the design agreed and cost.

Fresh Flowers

If you are planning to have your cake decorated with fresh flowers, it is the responsibility of yourself and your florist to ensure that any fresh flowers are food safe, non-toxic and pesticide free.  A list of flowers for information will be attached where appropriate if fresh flowers are forming part of your cake design.   Sylvia’s Kitchen cake pricing will not include fresh flowers, but Liz is happy to liaise directly with your florist to arrange for any floral requirements for the cake on your celebration day.

Allergies & Dietary Requirements

Sylvia’s Kitchen is very happy to provide celebration cakes with specific dietary requirements, but due to the working environment cannot guarantee that there will be no trace of ingredients such as nuts, eggs, gluten, wheat or alcohol in cakes produced at Sylvia’s Kitchen.  It is the client’s responsibility to ensure that Sylvia’s Kitchen is notified in advance of any allergies and dietary requirements.  Sylvia’s Kitchen accepts no responsibility for any allergic reactions from eating our cakes.

Cake Storage & Serving Advice

In order to keep your cake in a perfect condition it must be stored out of sunlight, at room temperature, on a sturdy and supportive surface and out of reach of children and pets. Unless notified otherwise, the cakes should not be refrigerated prior to cutting or serving. Stacked cakes will be supported by dowel rods which should be carefully removed prior to serving. Some elements of your cake may not be edible i.e. diamante trimming, crystal decorations, floristry wires, polystyrene dummies and polystyrene flower cone centres. These elements will be highlighted to your venue on their handover sheet. It is your sole responsibility to ensure that the venue understands that all inedible items are to be removed from the cake prior to serving and we cannot accept any liability in that respect. It is also advisable to inform the persons responsible for cutting and serving the cake, the number of guests the cake is intended to serve. Cake sizes are calculated very carefully to ensure the overall size is adequate, therefore we cannot be held responsible for portion number errors upon serving. The cake is made for consumption on the date of the delivery. A handover sheet will be provided to the venue with any special information.

Payment

On confirmation of an order a non-refundable booking fee of  £100.00 is required for wedding cakes and £50.00 for celebration cakes to secure your booking with Sylvia’s Kitchen.  The remaining balance is required to be paid four weeks prior to delivery of the cake.   Preferred method of payment is by BACS to Mrs Elizabeth Chatfield, Acc No 23937193 Sort Code: 07 02 46, alternatively, cash, or by cheque to Mrs Elizabeth Chatfield.

Cancellations

In the event of cancellation by the client, the charges are as follows:

  • Cancellation any time up to 90 days prior to your date: Booking fee.
  • Cancellation between 90 days to 4 weeks prior to the date: Booking fee plus 50% of the remaining cost.
  • Cancellation with less than 4 weeks prior to the date: Booking fee plus 100% of the remaining cost.

All outstanding payments will become immediately due for payment upon cancellation.  Please note your non-refundable booking fee cannot be transferred to another order and  any other payments made are not refundable.  You may amend your order up to 4 weeks prior to the event by providing us with written notice. A new order confirmation will be issued, detailing the changes and new cost.  Alterations are not confirmed until a new order confirmation has been issued. Should  you make any changes after that time, there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.

If you would like to make any changes to the design agreed between us, we would ask that notification of any changes be given at least six weeks before the date of your event.  A small charge may be made, dependent upon the alteration required.

Sylvia’s Kitchen  reserve the right to cancel any order at any time and will provide a refund. We will refund any money due to you as soon as possible and, in any case, within 30 days of the payment sent by you for your purchase and using the same method of your original payment.

Events Outside Our Control

We cannot be liable, responsible or held accountable for any losses or failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission, fire, flood, strike, riots, hostilities, disease, severe weather conditions, non-availability of materials or supplies, or accident beyond our reasonable control. These include those events that fall under the food hygiene regulations outlined by the Government and Food Standards Agency and any Government restrictions that may become enforced.

Privacy Policy

The privacy and security of your information is important to us. This Privacy Notice explains the types of personal data we may collect about you, how we use it, who we share it with and how long we keep it for.  This privacy policy may change from time to time in line with legislation. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

If you have any questions regarding this policy, please contact us on liz@sylviaskitchen.co.uk

When do we collect your personal data?

To enable us to provide you with the right product or service to meet your needs, we collect personal information from a number of sources including our website contact form, wedding exhibitions and events, referrals from existing clients and wedding planners.

What personal data do we collect?

The personal data we collect is made up of some or all of the following: name, email address, phone number, contact address, dietary requirements (for classes).

We will only collect this information where it is necessary for us to do so.

How do we use your personal data?

Your personal data is used to ensure the services we deliver are suitable and appropriate and any data collected is only used to administer and deliver those services.

  • To respond to your enquiries.

  • To propose, quote, design, deliver and invoice for our professional services.

  • To process any class bookings.

  • To send you communications required by law or which are necessary to inform you about changes to the services we provide (e.g. updates to this Privacy Notice).

  • To comply with our contractual or legal obligations to share data with law enforcement.

How do we protect your personal data?

We use a number of Microsoft products including Office 365 within the business which have data encryption as standard. You can find details of Microsoft’s Privacy Policy here https://privacy.microsoft.com/en-gb/privacystatement.  Any hard copy data is stored on file and kept in a secure place on Sylvia’s Kitchen premises.

For class purchases, we will use the name and email contact details submitted in order to provide further instruction on the specific class paid for.

How long will we keep your personal data?

Whenever we collect or process your personal data, we will only keep it for as long as is operationally valuable.

When you cease to be a customer of Sylvia’s Kitchen, your data will be deleted. When we destroy or delete any of your personal information that we hold either electronically or on paper, we make every reasonable effort to do so in secure circumstances.

Who do we share your personal data with?

We do not share personal data with any third parties, bodies or organisations. We will not sell or rent your information to third parties.

Links to other websites

Our website may contain links to other websites of interest which are outside of our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Site visits tracking

Like most websites, our website uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Your rights

Under data protection law you have the right to request details of any personal data that we hold about you. Where we have no legitimate reason to continue to hold your information, you have the right to be forgotten.

You also have the right to change the permissions that you have given us in relation to how we may use your data and you have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by emailing us at liz@sylviaskitchen.co.uk

Third Party Rights

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Entire Agreement

These Terms and Conditions, together with the order confirmation documents constitute the entire agreement and understanding between parties relating to the order. Except as may be expressly stated in this agreement, it supersedes and cancels all prior agreement, statements, representations, understandings, negotiations and discussions, whether oral or written, between the parties. Each of the parties acknowledges and agrees that that in entering into this agreement it does not rely on any statement, representation, warranty or understanding made prior to this agreement save to the extent that such statement, warranty or understanding is incorporated into this agreement. Each of the parties acknowledges and agrees that in entering into this agreement it has not relied on (or has been induced to enter into this agreement by) any statement, representation, warranty or understanding made prior to this agreement. Nothing in this paragraph excludes any liability for fraudulent misrepresentation.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Our Right to Vary these Terms & Conditions

We have the right to revise and amend these terms and conditions from time to time.   You will be subject to the terms and conditions in force at the time that you place your  order with us unless we notify you of a change to these terms and conditions and you do  not reject the changes within 7 days of their notification.

Law & Jurisdiction

These terms and conditions will be governed by English law and any dispute arising from them shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

 

Delivery

Set up and delivery is free within a ten mile radius and covers areas such as Hellingly, Heathfield, Polegate, Eastbourne, Uckfield, Seaford, Lewes, Horam, Chiddingly and Alfriston.  A set up and delivery charge will be calculated and applied accordingly to other areas, dependent upon distance.