Terms & Conditions

Booking

Sylvia’s Kitchen is a busy place, Liz designs and creates all the wedding cakes herself.  Due to the individuality and attention paid to detail, it is normally only possible to create a maximum of two cakes in any week .  Therefore the more notice you can give for your wedding date the better, so please try and book in as early as possible to avoid disappointment.

Your Cake Consultation

Your consultation with Liz Chatfield is complimentary at the Sylvia’s Kitchen premises where the booking fee of £100.00 has already been received.  If a booking fee has not already been received, a charge of £20.00 is applied to consultations, which is then deducted from the booking fee paid, should you decide to go ahead and book in.  At your consultation you will have the opportunity to sample various cake flavours and go through  design ideas with Liz.  You are encouraged to please bring along any pictures, fabrics, flowers, lace or anything else from your event portfolio that you believe will assist Liz in designing your cake.  The more information you can provide, the easier it will be to meet and hopefully surpass your expectations.

A charge will apply to any consultations requested at the client’s home.  If you are unable to visit Liz but would like a sample box sent out to you, a charge of £15.00 will be applied, which is then deducted should you decide to proceed with the booking.

Following your consultation, you will receive a Booking Form detailing the design agreed and cost.

Fresh Flowers

If you are planning to decorate your cake with fresh flowers, it is advisable to liaise directly with your florist to ensure that the flowers are safe to use on cakes and that they also co-ordinate perfectly with your other floral arrangements on your celebration day.   Sylvia’s Kitchen cake pricing will not include fresh flowers, but Liz is happy to liaise directly with your florist to arrange for any floral requirements for the cake on your celebration day.

Allergies & Dietary Requirements

Sylvia’s Kitchen is very happy to provide celebration cakes with specific dietary requirements, but due to the working environment cannot guarantee that there will be no trace of ingredients such as nuts, eggs, gluten, wheat or alcohol in cakes produced at Sylvia’s Kitchen.  It is the client’s responsibility to ensure that Sylvia’s Kitchen is notified in advance of any allergies and dietary requirements.  Sylvia’s Kitchen accepts no responsibility for any allergic reactions from eating our cakes.

Payment

On confirmation of an order a non-refundable booking fee of  £100.00 is required for wedding cakes and £50.00 for celebration cakes to secure your booking with Sylvia’s Kitchen.  The remaining balance is required to be paid four weeks prior to delivery of the cake.

Preferred method of payment is by BACS to Mrs Elizabeth Chatfield, Acc No 23937193 Sort Code: 07 02 46, alternatively, cash, or by cheque to Mrs Elizabeth Chatfield.

Cancellations

In the unlikely event that you would need to cancel your order,  the booking fee paid is non-refundable (as mentioned above).   For any cancellations made in less than four weeks prior to your event, the full balance will become payable.

If you would like to make any changes to the design agreed between us, we would ask that notification of any changes be given at least six weeks before the date of your event.  A small charge may be made, dependent upon the alteration required.

Delivery

Set up and delivery is free within a ten mile radius and covers areas such as Hellingly, Heathfield, Polegate, Eastbourne, Uckfield, Seaford, Lewes, Horam, Chiddingly and Alfriston.  A set up and delivery charge will be calculated and applied accordingly to other areas, dependent upon distance.